Drogon Systems Exchange:
Features and Functions

Standard Features of the DSX:

Most of these features are controlled by dialling special numbers on your phone. Eg. *42 is the code to activate call diverting. These are all detailed in the manual which is available through the devices own web interface.

Telephones can be nominated as "operator" extensions. These have a few additional star codes avalable, and get notification when there is voicemail left on the central or company voicemail box.

Note: These features are standard. There are no feature licensing mechanisms, you get the lot. The only thing that makes a different to the price is the hardware platform (up to 60 extensions or up to 120 extensions), the type of PSTN interface required, the call-recording module (as it's an additional item of hardware), and any customisations required.

• Web-Based control panel. This allows you to add and remove (or rename) extensions. You can nominate which extensions ring on incoming calls, and assign various permissions to extensions.

• There is a simple 4-level permissions system allowing extensions to call internal numbes only, UK geographic numbers, UK non geographic numbers, and full access (including access to international and 09x premium rate numbers)

• Web-Based voicemail access. With suitable firewall rules in your office router, you can access your voicemail remotely, if required.

• Call transfer. (From any extension to any other -- either attended where you can announce the caller to the 3rd party, or unattended where you just hand-off the call unannounced).

• Call divert. (Divert permanently, on busy or on no-reply to another extension or an external number).

• Voicemail. (Active all the time, or if your extension is busy, or doesn't answer).

• Follow-Me: When working at a colleagues desk, you divert your phone to theirs from that desk rather than from your phone. This can be used to implement Hot-Desking if required.

• Do-not-disturb. (Keeps your phone quiet when people call)

• Call Groups - One number rings many phones.

• Hunt Groups - One number rings a number of phones in sequence.

• Page Groups - One number rings many phones which auto-answer.

• Intercom groups - One number rings many phones which auto-answer and let you hear the far-end.

• Call Log facilities.

• DDI (Direct Dial Inbound) control. Allow DDI numbers to ring nominated phones, groups or the company reception.

• Simple Multi-Tennant facilities - For one company who may trade under different names.

• Fax to Email server.

• Call Queues - Handle inbound calls in a queue.

• Manual and Automatic "night modes" with various actions possible.

• Inbound Caller-ID to name mapping, and outgoing speed-dialing. (Room for over 600 entries)

• Three-way calling. This is phone dependent. Not all phones support the necessary means to set this up, but if they don't, there's always ...

• Conference calling which can connect any number of external and internal callers in to a conference so they can all speak at the same time.

• Auto-attendant features. The DSX will answer the call for you and present the caller with a list of options ie. If you know the extension dial it now, otherwise hold .... A more sophisticated system can be implemented, but there is an additional set up fee.

• Answering machine for incoming calls and the system can be placed in "night mode" which will put all calls through to the answering machine immediately. The night-mode can also be activated automatically based on the time of day.

• Voicemail for each extension. Voicemail can be accessed through any handset, or it can be emailed to the extension user. There is also a web interface available which you can use to manage your voicemail messages. (And with appropriate firewall rules in your office Internet router you can even access your voicemail from any Internet site in the world)

• Each extension has a set of personal speed-dials and system speed-dials. There is a web interface that allows the extension user to associate a name with the number. That name will them be displayed on the handset when that person calls in. Note that name display on the handsets is dependent on the handset type and having incoming caller-id enabled on your line.

• Easy facilities to add SIP trunks to other VoIP services and to create Internet trunks between DSX systems over multiple sites.

Optional Features of the DSX:

These are provided at additional charge, Please contact us for more information.

• Call recording. (And you can listen and save calls via a web interface)

• Custom Interactive Voice Response/Menu system, or other custom systems to deal with incoming (or outgoing!) calls.

Many other customisations are available to suit your needs, and Drogon Systems will be more than happy to discuss your exact needs, and quote is neccessary.